Account Freezes & Security
On this page
Why accounts get frozen and how to restore access, and how Truss keeps your funds secure.
Why is my account frozen?
Accounts are frozen for one of three reasons:
- Negative balance — a reversed deposit or returned payment caused an overdraft. Deposit funds to restore access.
- Suspected fraud — our risk team flagged unusual activity. Contact support immediately.
- Check under investigation — a deposited check is being reviewed. Do not spend those funds until confirmed.
Heads up: If your account is frozen, do not attempt multiple login attempts or transactions. Contact support@trusspayments.com directly — we can typically resolve freezes within 1 business day.
How is Truss secure?
- Bank-grade encryption on all data
- FDIC-insured funds held at partner banks
- Two-factor authentication on every login
- Real-time fraud monitoring
- Visa's zero-liability protection on card transactions
Heads up: Each company must have its own EIN and formation documents. You cannot merge two separate companies into one Truss account.