My account is frozen — why and how do I unfreeze it?

Updated May 19, 2026

Accounts are frozen for: (1) Negative balance — a reversed deposit or returned payment created an overdraft. (2) Suspected fraud — our risk team flagged unusual activity. (3) Check deposit under investigation — a deposited check was flagged for review. Email support@trusspayments.com with your company name immediately — we typically respond within a few hours for urgent freezes.