How Can I Get in Touch?
Get help any time, day or night. Ask Truss AI is available 24/7 for instant answers — just click the Contact Us button in the Truss web or mobile app — and our live support agents are on hand by phone, email, and in-app chat during support hours, including weekends.
Contact Information
🤖 Ask Truss AI: Available 24/7 — click the Contact Us button in the Truss web or mobile app to get instant answers any time, day or night.
💬 Live Chat: Available in the Truss web app and mobile app via the same Contact Us button — connects you to a live agent during support hours.
📞 Phone: Call us at 877-861-0584 during support hours. This is Truss's only phone number.
✉️ Email: support@trusspayments.com — our team monitors the inbox continuously and will respond as soon as possible.
🕐 Support Hours: Monday–Friday, 8 AM–8 PM ET | Saturday–Sunday, 11 AM–5 PM ET.
Our only phone number: 877-861-0584 is the only phone number Truss uses. If someone contacts you from a different number claiming to be Truss, don't share any account details. Hang up and reach us directly through the Contact Us button in the app, or at support@trusspayments.com.
What's the fastest way to get help?
Anytime (24/7): Click the Contact Us button in the Truss web or mobile app to open our AI chat assistant for instant help. It can answer common questions and walk you through most features immediately — no waiting required.
During support hours: Want a live agent? Reach us by phone at 877-861-0584, through in-app Live Chat, or by email — all connect you to a real person.
Outside support hours: Ask Truss AI is still available around the clock. For anything else, email support@trusspayments.com and our team will respond as soon as support hours resume.
Weekend support
Our support team is available live over the weekend (Saturday–Sunday, 11 AM–5 PM ET) to help with general questions and get you set up with the basics.
Heads up:
Our engineering and compliance teams work standard business days and aren't available on weekends. If your issue needs their review, we'll open a ticket for you right away — these are typically resolved on the next business day.