Log In Issues & Account Access

Google sign-in has been removed

If you previously used "Sign in with Google" and now can't log in, use the Forgot Password flow:

1. Go to app.trusspayments.com.

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2. Click Forgot Password.

   

3. Enter the email address you used with Google.

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4. Check your email for the reset link.

5. Set a new password and log in.

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Phone number verification failed during signup

If you receive an error that your phone number is invalid during signup, contact support@trusspayments.com. This can happen if the number is flagged as a VoIP line or if there's a carrier issue.

App stuck on loading screen

Fix: Uninstall and reinstall the Truss app. This resolves the loading screen hang on the first open after reinstall.

Accepted a team invitation but can't access the account

Make sure you clicked the link in the invitation email (it expires after 7 days) and completed the signup process for the invited email address. If the link expired, ask your admin to resend the invite from Settings → Team.

Locked out / forgot credentials

Use Forgot Password on the login screen. If you've lost access to your email address, contact support — we can verify your identity and help restore access.

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