My QBO invoice isn't showing in Truss yet

Updated May 19, 2026

QBO sync has a 1–3 minute delay. If a customer clicks a notification email immediately, the invoice may not be there yet — ask them to wait and refresh. If it's been 10+ minutes: (1) Check your QBO connection is active (Settings → Integrations → QuickBooks). (2) Verify the customer in QBO has a valid email address. (3) Confirm the invoice status in QBO is "Sent" — not just created.