Send Invoice Payment Reminders

Updated Oct 2, 2026

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Send a reminder for an unpaid invoice

  1. Go to Payments → Invoices.

    Left sidebar with the Payments menu expanded showing Invoices selected and Bills below it

  2. Select an unpaid invoice.

  3. Click Remind Customer.

    Black Remind customer button with a bell icon

  4. Choose email or text.

Teal Send button at the bottom of the reminder dialog 5. Click Send Reminder.

Your customer receives a fresh notification with the payment link.

Tip: Need to fix the customer's contact details? You can update their email address or phone number directly from the reminder window before sending.

Automatic reminders via QuickBooks

If you use QuickBooks Online with Automated Invoices turned on, reminders can be triggered from QBO as well.

For invoices created before your QBO connection

Invoices that existed in QBO before you connected Truss won't auto-send. Use Remind Customer manually on each one to share the payment link.