My application is stuck or I was asked for more documents

Updated May 19, 2026

Truss is required by federal law to verify business and owner identity (Bank Secrecy Act). Common document requests: Certificate of Incorporation / Articles of Organization, EIN letter, and government-issued ID for beneficial owners (25%+ ownership). Email them to support@trusspayments.com with your company name in the subject line. Most reviews complete within 1–2 business days.