My vendor is stuck at "verify your phone" and can't accept payment

Updated May 19, 2026

Landline issue: vendors with landline numbers cannot receive SMS verification codes. This blocks Multi-Bill Pay specifically. Workarounds: (1) Ask the vendor for a mobile number. (2) Try sending a single bill payment (not multi-bill) — the SMS step only fires in Multi-Bill Pay. (3) Contact support — we can manually enable an alternate verification path for that vendor.