"Unable to Locate Account" (UTLA) error on a check deposit

Updated Oct 2, 2026

The bank could not match the check to an account. Common causes: (1) The routing or account number on the check is wrong or the account is closed. (2) The check was already deposited elsewhere. (3) A check number correlation failure (known issue with some re-deposits). Contact support with the check amount, date, and deposit ID so we can investigate.

Seeing this on an ACH bill payment instead? Ask your vendor to check their routing and account numbers.