Send a Payment Reminder to Your Vendor

Updated May 22, 2026

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When vendors need to accept a payment

When you send a bill payment via direct deposit, your vendor must accept it by clicking a link and entering their bank details. If they haven't done this yet, you can send them a reminder.

Send a reminder

  1. Go to Bills.

    Expanded Payments section in the sidebar navigation showing Invoices and Bills, with Bills selected

  2. Find the bill that's waiting for vendor acceptance (status: Pending Acceptance).

  3. Click Send Reminder.

  4. The vendor gets a new email or text with the accept link.

Tip: Vendors who regularly receive Truss payments don't need to re-enter their bank details — they're saved after the first acceptance. Only first-time vendors need to go through the setup.

Heads up: Vendors with landline phone numbers cannot receive the SMS verification code. If a vendor is stuck at the verification step, ask them to use a mobile number — or send the payment as a mailed check instead.