Introducing Truss to Your Customers & Subcontractors

Why this matters

Customers and subcontractors who understand what Truss is before they receive a payment link are much more likely to complete the payment on the first attempt. A brief intro prevents "what is this?" emails and phone calls.

What to say when introducing Truss

Here's a simple message you can copy and send:

Subject: We're now accepting payments through Truss

Hi [Name],

We've switched to Truss Payments for invoicing and payments. When you receive an invoice from us, you'll get an email with a secure payment link.

Here's what to expect:
• Click the "Pay Invoice" link in the email
• Verify your email with a quick code
• Pay by bank transfer (we waive the platform fee) or card

No app or account needed — it takes about 2 minutes. Questions? Reply to this email or call us.

[Your name]

And here's a version for the vendors and subcontractors you pay:

Subject: We're now paying vendors through Truss

Hi [Name],

We've switched to Truss Payments to send payments to our vendors. When you're due a payment, you'll get an email to choose how you'd like to get paid.

Here's what to expect:
• Click the payment link in the email
• Verify your email with a quick code
• Choose how you'd like to receive your funds: bank transfer (no fee, 1–2 business days), instant to your debit card (1.75% fee), mailed check (no fee, 5–7 business days), or open a Truss account (no fee) for instant transfers — though this isn't required

No app or account needed — it takes about 2 minutes. Questions? Reply to this email or call us.

[Your name]

For a step-by-step look at what your vendors and subcontractors actually see when they accept a payment, see What Your Vendors See When They Accept a Payment.