How to find a missing Truss code or message

Updated Oct 26, 2026

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Check your spam folders for texts and emails from Truss.

If a Truss code, text, or email didn't arrive, check your spam folder first.

What to look for

Look for a text that starts with Truss verification code.

Don't tap Report Spam. It deletes the text and can stop future codes from reaching you.

Don't share your code with anyone Truss will never ask for it by phone, text, or email.

Check your texts

iPhone

  1. Open Messages.
  2. Tap the filter button in the top right. On older iOS, tap Filters in the top left.
  3. Tap Spam.
  4. Open the Truss text and tap Not Spam.

If the menu shows Unknown Senders, check there too.

Apple guides: View and recover spam messages, Report spam and block senders, Unknown senders.

Android with Google Messages

  1. Open Messages.
  2. Tap your profile photo or initials. On older versions, tap More options instead.
  3. Tap Spam & blocked.
  4. Open the Truss text and tap Unblock.

Google guide: Block senders and report spam in Google Messages.

Android with Samsung Messages

Samsung is replacing this app with Google Messages. If your phone has already switched, use the steps above.

  1. Open Samsung Messages.
  2. Tap More options (three dots), then Settings.
  3. Tap Block numbers and spam, then Blocked messages.
  4. If the Truss number is blocked, go back to Block numbers and remove it.

Samsung guides: Use the Samsung Messages app, Block a phone number on your Galaxy phone.

Check your email

Sign-in emails come from notifications@auth.trusspayments.com.

  1. Open the Spam or Junk folder in the email account you gave Truss.
  2. Search for "Truss".
  3. Mark the email as Not spam so the next one lands in your inbox.

Don't share your code with anyone Truss will never ask for it by phone, text, or email.

Troubleshooting

Wrong phone number or email

Check the phone number or email for typos. If it's wrong, update it in your account. If a business sent you an invoice, ask them to confirm the contact details they entered.

Still can't find it

Wait a few minutes and request a new code. For an invoice, ask the business to send it again. If nothing arrives, email support@trusspayments.com with the phone number or email you used.