My card was declined — what do the codes mean?

Updated May 19, 2026

"Do Not Honor" — the merchant's bank rejected the transaction. Try: a different virtual card for online purchases, chip insert instead of tap-to-pay, or contact support with the merchant name and we can pull the exact decline reason.

"Insufficient Funds" — check your available balance. Card holds reduce available balance before they settle.

"Cardholder Blocked" — your card or account has a restriction. Contact support immediately.

Amazon / tap-to-pay specific declines — some merchant terminals have had network routing issues. Contact support if one merchant consistently fails.