My virtual card isn't working and a new card didn't help

Updated May 19, 2026

If a virtual card declines and no transaction appears in your Truss dashboard, the decline happened before reaching us (merchant or network side). Steps: (1) Verify the exact card number, expiry, and CVV from the Truss app. (2) Check the billing address matches your Truss account address. (3) Contact support with the merchant name and amount — we can pull the decline reason from our processor in real time.